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Spa Etiquette

  • When booking an appointment please inform us if you have any health concerns or are pregnant so that we can select the appropriate spa service for you.
  • Please arrive 5-10 minutes prior to your scheduled appointment to allow adequate time to fill out any necessary paperwork. It also enables you to begin to relax before your spa treatment begins.
  •  A minimum of 24 hours notice is required if you need to cancel or re-schedule an appointment. Because an appointment had been reserved exclusively for you, a last minute cancellation or no-show leaves appointments open that could otherwise be filled by another guest. Please be courteous.
  • Arriving late may limit the time available for your appointment. Should you arrive late for an appointment we will do our very best to accommodate as much of the spa service as possible within the time available.
  • If you enjoy your spa service and would like to show your appreciation, you may leave a gratuity or tip. There are gratuity envelopes at the desk for your discretion if preferred. We thank you in advance for your kind generosity.
  • Sublime Boutique Spa accepts cash and major credit or debit cards only.
  • Sublime Boutique Spa strives to offer the very best spa treatments and services, therefore your feedback is very important to us. If you would like to share your feedback, positive experiences, thoughts or suggestions, or if something hasn’t met your expectations, you can send a message via the contact page of the website.
  • Gift Vouchers are redeemable towards spa services and products only. They are non transferable and cannot be redeemed for their cash value. All gift vouchers are valid for one year from the date of issue.
  • Sublime Boutique Spa is not responsible for loss of, or damage to personal belongings. We cannot issue refunds or exchanges on retail items after 14 days of purchase.
  • Sublime Boutique Spa reserves the right to change opening hours and prices without prior notice.